First Response CTS, LLC dba First Response Complete Tree Service & Property Management

Effective Date: 04/16/2026

1. COMPANY INFORMATION

First Response CTS, LLC, doing business as First Response Complete Tree Service & Property Management, is a Florida-based limited liability company.

Email: [email protected] Phone: (321)-419-1934 Address: 2716 Madrigal Ln, Melbourne, Florida 32904

2. INFORMATION WE COLLECT

When you submit a request through our website, we may collect the following:

- Full name

- Phone number

- Email address

- Property address or service location

- Details about your requested service

- SMS opt-in consent records and timestamps

3. HOW WE USE YOUR INFORMATION

We use the information you provide to:

Respond to estimate requests and service inquiries

Communicate with you about your project via phone, email, or SMS

Schedule and confirm appointments

Send follow-up communications related to your service

Improve our website and customer experience

4. SMS MESSAGING & A2P 10DLC COMPLIANCE

By submitting your phone number through our website form and checking the consent box, you expressly agree to receive non-marketing SMS text messages from First Response CTS, LLC regarding your estimate request, appointment scheduling, and service follow-up.

Message frequency varies based on your inquiry and service status.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out at any time by replying STOP to any SMS message. After opting out, you will receive one final confirmation message and no further messages will be sent.

For assistance, reply HELP to any message or contact us directly at (321)-419-1934 or [email protected].

We do not sell, rent, share, or disclose your phone number or personal information to third parties for marketing purposes. Your information is used solely to fulfill your service request and communicate with you directly.

5. EMAIL COMMUNICATIONS

By providing your email address, you consent to receiving service-related emails including estimate confirmations, appointment reminders, and follow-up communications. You may opt out of email communications at any time by replying to any email with "UNSUBSCRIBE" in the subject line.

6. DATA SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist in operating our website or conducting our business, under strict confidentiality agreements

When required by law, regulation, or valid legal process

To protect the rights, safety, or property of First Response CTS, LLC or others

7. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. You may request deletion of your data at any time by contacting us directly.

8. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics tools to understand how visitors interact with our site. This data is collected in aggregate and is not linked to personally identifiable information. You may disable cookies through your browser settings at any time.

9. FLORIDA PRIVACY RIGHTS

As a Florida resident, you have the right to:

Know what personal information we collect and how it is used

Request access to or deletion of your personal information

Opt out of the sale of your personal information (we do not sell personal data)

To exercise any of these rights, contact us at [email protected] or (321)-419-1934.

10. CHILDREN'S PRIVACY

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us immediately.

11. CHANGES TO THIS POLICY

We reserve the right to update this privacy policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

12. CONTACT US

If you have any questions about this privacy policy or how your data is handled, please contact us:

First Response CTS, LLC dba First Response Complete Tree Service & Property Management2716 Madrigal Ln, Melbourne, Florida 32904 (321)-419-1934 [email protected]